Every piece of information you share with Khela BD is handled with the utmost care. In this policy, we explain in plain language — what data we collect, why we collect it, and how we keep it safe.
A platform built on trust — your protection is ensured at every step.
All your data on Khela BD is protected with 256-bit SSL encryption. Every data transmission — from login to payment — is fully encrypted.
Khela BD never sells your name, number, or any personal information to advertisers or third parties — that is our strict policy.
We collect only the minimum data necessary to provide our services. We do not request or retain any information beyond what is strictly needed.
On Khela BD, you can view, update, or request deletion of your personal data at any time.
All data is stored on encrypted servers. Only authorized personnel may access information for specific purposes — and all access is logged.
No terms buried in complex legal language — Khela BD's Privacy Policy is written in plain language so you can understand everything clearly.
This Privacy Policy ("Policy") has been prepared by the entity operating the Khela BD platform. It explains what information we collect when you use the Khela BD website, mobile app, or any of our other services — and how we use and protect it.
By creating an account or using Khela BD's services, you are considered to have accepted this policy. Please read it carefully before registering.
We believe privacy is a fundamental right. When you share your data with Khela BD, you are placing your trust in us — and protecting that trust is our greatest responsibility.
In brief: Khela BD never sells your personal information. Data is used solely to deliver our services and maintain platform security.
Khela BD collects two types of information — what you provide directly, and what is collected automatically as you use the platform.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity-related | Full name, date of birth, NID number | For Registration & KYC Verification |
| Contact | Mobile number, email address | During account registration |
| Financial | Payment methods, transaction history | On deposits/withdrawals |
| Address | Division, district, upazila | During KYC verification |
| Contact Support | Chat messages, complaint details | Customer Support |
Certain information is collected automatically while you use Khela BD. This data helps us improve the security and performance of the site:
Khela BD uses your data solely for the purposes listed below — it is never used for anything beyond this:
Please note: Khela BD never builds a marketing profile using your data without your knowledge, and never shares it with other brands.
Khela BD does not sell or rent your data. However, certain information may be shared in the following limited circumstances:
Khela BD works with a select group of trusted technology partners — including payment gateways, game software providers, and server hosting services. These partners are given only the information necessary to deliver their services and are bound by strict confidentiality agreements.
If a regulatory authority, court, or law enforcement agency of the Government of Bangladesh issues a lawful order, Khela BD is legally obligated to provide the required information. In such cases, we make every effort to notify the affected user to the extent possible.
Limited data may be shared with industry-standard fraud detection networks to identify the same individual engaging in fraudulent activity across other platforms. This is done solely to protect honest players.
Never shared: Your NID number, full financial details, and private messages are never shared with advertisers or any third party.
Cookies are small data files stored in your browser. Khela BD uses various types of cookies to improve your experience and service quality.
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security | Deleted when the session ends |
| Preference Cookies | Remembering language preferences and theme settings | 1 year |
| Analytics Cookies | Understanding site usage patterns and improving performance | 3 months |
| Security Cookies | Fraud and CSRF attack prevention | Session-based |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent Khela BD from functioning properly.
Khela BD does not retain data longer than necessary. Retention periods depend on the type of information and the purpose for which it was collected:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | To Provide Our Services |
| KYC Documents | 5 years after account closure | Legal Obligations |
| Transaction History | 7 years | To comply with financial regulations |
| Contact Support | 2 years | For Dispute Resolution |
| Log Files | 90 days | Security analysis |
After the designated period, data is securely deleted or anonymized so that no individual can be identified.
You have certain important rights regarding your personal data on Khela BD. To exercise any of these rights, please contact our support team.
You may request to view what information Khela BD holds about you.
You may request a correction if any of your information is inaccurate.
After your account is closed, you may request deletion of your data.
You may object to the use of your data for specific purposes.
You may request a copy of your personal data to take with you.
You can opt out of promotional communications at any time.
Khela BD is strictly for users aged 18 and above. We never intentionally collect or store personal information from minors.
If a minor is found to have created an account and this comes to our attention, the account will be closed immediately and all associated data will be deleted.
If parents believe their child has accidentally created an account, please contact our support team immediately.
Khela BD follows industry-standard technologies and processes to keep your data secure. The core pillars of our security framework are:
Stay vigilant: No system is 100% impenetrable. Keep your password strong, never share it with anyone, and notify us immediately if you notice anything suspicious.
This Privacy Policy may be updated if Khela BD's services or legal obligations change. For significant updates, we will:
Continued use of Khela BD after the updated policy takes effect will be considered your acceptance of the new terms.
The update date for each version will be noted at the top of this page.
For any privacy-related questions, requests, or complaints, please reach out to Khela BD:
| Contact Methods | Description | Response Time |
|---|---|---|
| Live Chat | Chat icon in the bottom-right corner of the site | Instant |
| [email protected] | 24–48 hours |
For requests to view, correct, or delete your data, Khela BD will respond within 30 days. In complex cases, this may be extended by a further 30 days — you will be notified if so.
Regarding your Khela BD account and payments.